FAQ

The business owners paying custom tax to customs department.

Custom tax payment service via electronics channel.

The Thai Chamber of Commerce ,
Thai Airways International Public Company Limited ,
Robber Authority of Thailand 

Payment of goods and services for import and export business.

You can apply for CGP e-Paynet service from these service providers:

1. Airpay (Thailand) Co.,Ltd. (AIRPAY)
2. Advance Mpay Co.,Ltd. (mPAY)
3. Blue Mobile International Co.,Ltd. (BLUEPAY)
4. Rabbit-Line Pay Co.,Ltd. (Rabbit LINE PAY)

It is an automatic debit payment payable to Banking Agents by linking Krungthai bank account directly  into CGP e-Payment system. No need to log in to the bank’s system and you can enjoy  24 hours payment service.

• The service was approved to be used nationwide by Bank of Thailand.
• The MOU signing between Krungthai Bank and the Revenue Department for providing e-Withholding Tax service. The bank is subjected to directly submit tax forms to the Revenue Department.
• The award winner from “Thailand ICT Excellence Awards 2012”.      

• Krungthai Convenience Cheque
• Krungthai Convenience Fund Transfer
• Krungthai e-Cheque

At the Krungthai nearest branch or with our staff in order to apply for Krungthai e-Withholding Tax service.

On the authorized date in accordance with terms and conditions of the service.

Upto 2 MB per transaction.

Krungthai Convenience Fund Transfer service is available for customers to transfer money   with various service types including  direct credit , smart and Bahtnet. The company will send information including the withholding tax certificates and payment details via Krungthai Corporate online ,so the bank continue process of money and documents delivery to the receivers. 

The system assigns three levels of entry includes Company user maker, Company user checker and Company user authorizer for best security and send authorized pin code via SMS or e-token device.

Also, the system will verify the information provided .Should the information is inaccurate , the system 

The complete approval must be done as followed :

1. Before 11.00 of the transfer date for BPS Credit Same Day type
2. Two days before the transfer date (by 21.30) for BPS Credit Next Day type
3. On the transfer date for Immediate type
4. On the transfer date by 15.20 for Within business Day type 

In 4 different types : 

1. BPS Credit Same Day ( same day transfer)
2. BPS Credit Next Day (next day transfer)
3. Immediate ( Immediate transfer)
4. Within business Day (transfer on working day)

Yes

Upto 50,000 baht for each transaction via Krungthai Net Bank and Krungthai Corporate Online

Up to 100,000 baht / a day with less than 40,000 baht / transaction ( upto 5 times a day) with the bank branches

Transfer money via electronic channels 

Advance transaction date setting possible

Transferees receive money using the bank credential pincode.

2 service types available

• Auto Approve : Instant debiting
• Pre-Approve : Check for amount of outstanding debts and allow money deduction via Krungthai Corporate Online .

The system for checking on any outstanding debts and payment of products and services with via Krungthai Corporate Online

The recipient will still get the money. However, it is advisable to check the transfer result with the bank and the recipient.

The fund will go into the former bank account that is linked to the former mobile phone number until a change or a cancellation is made. However, when there is a mobile number change, the new owner will not be able  to use the number to register for PromptPay until a cancellation from the previous owner is made. 

No. The service is provided within the country only.

Inform the concerned bank. According to the Thai Bankers Association guidelines, obligatory timeframes in dealing with this issue are:

1. Because of technical errors at the bank’s end, the bank will investigate, notify and solve the case within 3 days.
2. In case if submitted a wrong amount or a wrong account number; when both parties are at the same bank, the case will be verified and notified to the customers within 15 days. If the recipient is of other bank, the process would take 20 working days.

The transferors would not be able to process the transfer.

The limit can be set up just like other fund transfer methods.

For more information please contact: Cash Management Call Center 0-2208-7799.

Carefully verify the recipient’s first and last name. Always be cautious about username and password set-up. When the internet network is slow or being interrupted, it is mandatory to check the transaction status before re-submitting the transfer.

In general, the amount transferred through PromptPay service would be deducted real-time. Once the amount is transferred, the transferors could check the status via Krungthai Corporate Online or get notified via SMS for those who have applied for SMS alert. For those receiver who have applied for SMS alert would get the notification as well.