FAQ
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Shopping at night?
Go to online stores. Secure your shopping 24 hours with service verified by VISA
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Don’t want to hold cash?
Paid by card where the VISA symbol is displayed
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Need Cash?
Withdraw cash from other banks for free 4 times a month
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Not convenient because there is none of ATM nearby home and office
You can use KTB shop smart blue diamond extra to pay product and service at any store that accept this card.
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Very expensive annual fee
Provide more privilege for KTB shop smart Blue diamond extra Debit Card e.g. enjoy discount and promotion when buying product and service, complimentary insurance and medical treatment
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I have a lot of debit cards
There are a lot of privileges e.g. accident protection. Only present card for hospital service due to an accident. No need for advance payment at any participating hospitals.
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If we use M-Pass to pass Express Way that we have to pay for a fee at 50 baht. However, our card remained balance at only 20 baht, will it deduct from Easy Pass in additional 30 baht?
The system will not deduct partial fee if there is not enough credit in balance. You will not be able to pass the express way, so you need to use cash instead
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Can we put M-Pass and Easy Pass together? What card will be the first priority of payment?
We recommend to choose only one card which M-Pass or Easy Pass only
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What is 3-D Secure?
Additional service for your convenience and safety when you making online payment via Krungthai VISA debit/prepaid card or Krungthai Mastercard debit card, or Krungthai UnionPay debit card cardholder must be verify with OTP (One Time Password) and the screen will show PAM (Personal Assurance Message) to confirm when you are making transactions at the online stores that properly registered with VISA international/MasterCard Asia / UnionPay International.
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What is One Time Password (OTP)?
Password is used only once to login the system and make transaction. It will be sent via SMS through a registered mobile phone.
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If we want to use 3-D Secure, what will we do?
You live in Thailand can register in the channel as below
- Krungthai NEXT Application
- Krungthai Branch
- Krungthai Contact Center 02-111-1111
- Krungthai ATM
You Travel or Live abroad can register in the channel as below
- Krungthai NEXT Application
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If we want to change to receive the OTP, What will we do?
You can change in the channel as below
- Krungthai Branch
- Website Click
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If we want to cancel 3-D Secure Service, What will we do?
You live in Thailand can cancel in the channel as below
- Krungthai Branch
- Krungthai ATM
- Website Click
You Travel or Live abroad can cancel in the channel as below
- Krungthai Contact Center 02-111-1111
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What is Personal Assurance Message (PAM)
The confirmation message to use online service appears in website during making transaction. Customer can noticed that the transaction is made with VISA/Mastercard registered online stores.
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What should we do if Personal Assurance Message (PAM) is not correct?
You should cancel the transaction in the website immediately without filling password
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What will the card holder will be benefit from this service
This service will increase more security to your online shopping and any transaction made through internet. You can ensure that the online stores that you are buying products have properly registered with VISA international
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What type of card can use Krungthai 3-D Secure?
All debit card except Krungthai Invest Smart Card (Krungthai Oil Fund Card)
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What is the Krungthai Fun Debit Card?
- The Krungthai Fun Debit Card is a virtual debit card that can be registered and used on the Krungthai NEXT application.
- It can be used to pay for goods and services on e-commerce platforms at online stores that accept Mastercard, worldwide, 24/7.
- The spending limit for e-commerce transactions can be increased up to 500,000 baht per card per day.
- Users can set their own card closure date using the "Set Card Closure Date" function, with the closure date set at least one day in advance.
- The card can be temporarily suspended and reactivated by the user.
- The Krungthai Fun Debit Card does not require a paired PIN.
- No physical plastic card is issued for the Krungthai Fun Debit Card.
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How can you apply for the Krungthai Fun Debit Card?
You can easily apply for the Krungthai Fun Debit Card through the Krungthai NEXT application.
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What are the entry and annual fees for the Krungthai Fun Debit Card?
- Entry fee: Free
- Annual fee: Free
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How many Krungthai Fun Debit Cards can a customer have active at the same time?
A customer can create and activate up to 10 Krungthai Fun Debit Cards simultaneously.
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What is the maximum number of Krungthai Fun Debit Cards a customer can have?
A customer can accumulate up to 10 active Krungthai Fun Debit Cards at any given time, excluding expired cards.
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How is the accumulation of Krungthai Fun Debit Cards calculated?
When a card is created and activated, it counts towards the total number of accumulated cards. If a card is closed before its expiration date and a new card is activated, the new card is added to the total count of accumulated cards.
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If a card expires and a new card is issued to replace it, will it be counted towards the accumulated cards?
No, an expired card and its replacement will not count towards the total number of accumulated cards.
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What should you do if you want to know how to use the Krungthai Fun Debit Card be found?
Detailed information can be found at Steps for Using the KRUNGTHAI FUN Debit Card
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How can customers check the number of Krungthai Fun Debit Cards they have?
Customers can check this information by reviewing the Steps for Using the KRUNGTHAI FUN Debit Card under the "View Card Information" menu.
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If cutomers have 10 cards and close one to apply for a new one, can they apply for an additional card?
No, they cannot apply for an additional card. They must wait until the 10 existing cards expire before they can apply for a new one.
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In the Next application, if you have applied for 5 cards and closed 1, showing 4 cards remaining on the screen, how many cards will be counted towards the total accumulation?
The total accumulation will be 5 cards, while 4 cards are currently active.
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What is the validity period of a debit card?
The debit card is valid for 5 years from the month it is issued.