FAQ of Investor Relations

Securities holders can submit request forms for dividend/ interest payments to bank accounts, and specified supplement documents to the TSD. In case of the scripless holding, securities holders can submit via securities companies from which they receive services. A registrar will deposit dividend/ interest into bank accounts after a securities issuer requests to make dividend/ interest payments to bank accounts of securities holders or securities owners.

If you wish to alter the securities holder information e.g. title, name, family name, nationality and address, you have to submit an application form for alteration of securities holder information. Required documents are as follows:

1. Additional documents specified under the section of the Documents required when contacting with the TSD. You can directly contact the TSD, or mail the TSD a request letter with the required documents specified by the TSD.
2. Documents required to alter the Title – Name – Family Name must attached the documents specified in number 1 above and required documents are as follows:
   • Copy of certificate for change of Name-Family Name Marriage/Divorce certificate depending on the case.
   • The original share  certificate without any signs of his/her name on the back of the scrip
   • In case of change of Name – Family Name, the shareholders must also attached the following documents: (as the case may be)
   • Certificate for change of Name - Family Name
   • Marriage Certificate
   • Divorce Certificate

Note:

1. In case where the securities owner deposits the securities with broker/custodian, please contact your correspond broker/custodian.
2. Corrections will be effective when the registrar has received the documents not less than 5 working days prior to the book closing date.
3. The address given to the registrar should be an address that is proper for registered mailing purpose. There must be any person at such address to receive the documents upon delivery. Also, in accordance with the regulations set out by the Department of Business Development of the Ministry of Commerce, such address may not be a postal box. Corrections will be effective when the registrar has received the documents not less than 5 working days prior to the book closing date.
4. For a shareholder who deposits his/her securities with broker/custodian, he/she has to contact the broker/custodian to have his/her information updated.  The updated information will be applied to any particular distribution of benefit only when the update is made at least 5 business days prior to the respective register book closing or the record date

You must contact the TSD for the details of the lost cheques or securities certificates , and then file a police report with the provided details. Later, you must present the TSD the police report and the required documents in order to reissue you a new cheque or securities certificate in the replacement of the lost ones. Required documents are as follows:

1. An application form for alteration of dividend/interest cheque or a new securities certificates 
2. The police report.
3. Additional documents on the case by case basis.

You can make a request to alter your dividend/interest cheque by presenting the following documents and submit directly at the TSD:

1. An application form for alteration of dividend/interest cheque.
2. The original dividend/interest cheque.
3. A court order appointing a person to manage the inheritance funds (In case the cheque is payable to the person managing the inheritance funds).
4. Additional documents on the case by case basis.

The transferor or the transferee is not required to process the transaction by him/herself. He/she can assign another person to process on their behalf. The authorized person has to bring the following documents:

1. The letter of attorney  indicating the responsibilities to be authorized and the letter must be valid less than one year until the submission date of document.
2. In case of submitting a photocopy of the Letter of Attorney, the authorized person has to sign and certify the letter, and provide the letter of indemnity. Only in case of Securities/Asset Management/Bank)
3. The original and a copy of I.D. card of grantor and grantee and the authorized person certified true with his/her original signature.

When you wish to transfer securities to others, you could submit the request form via your broker or directly at the TSD, together with the following documents:

1. The securities transfer or receipt request form prescribed by the TSD;
2. Securities certificates to be transferred, with the signatures of the transferor and the transferee on the reserve side of the certificate.
3. Additional documents on a case by case basic.
4. The original and a copy of I.D. card of the transferor and the transferee certified true with his/her original signature.

Thailand Securities Depository Company Limited (“TSD”), located at No. 62 The Stock Exchange of Thailand Building, Ratchadapisek Road, Klongtoey District, Bangkok 10110

Tel: +662-229-2800 TSD Call Center: +662-229-2888 Website: https://www.set.or.th/tsd/th/tsd.html