In 2020, the Bank initiated a process of defining key sustainability issues that lead to the formulation of the Bank's 2021 sustainability development policy and strategy (as shown in the diagram) through a survey of 6,800 stakeholders in terms of the impact on various factors affecting the sustainability of the Bank in different dimensions that affected the Bank’s sustainability and social and environmental sustainability.
The Sustainability of the Bank in Different Dimensions
The stakeholders surveyed by the Bank consist of the Management, shareholders, regulators, supervision agency for the financial institution, employees, the Bank's subsidiaries, business partners, customers and competitors. The data obtained from the survey were analyzed and used in conducting a materiality matrix in order to define material issues of the Bank's sustainability and strategic goals.
Process of material issue identification and sustainability strategic planning
Stakeholder opinions on the impacts of each sustainability issue are classified according to the Bank's three sustainability dimensions: Performance Sustainability, Operation Sustainability and Social and Environmental Sustainability. Details are as shown in the table below.
|Internal||Bank||Economic Sustainability Operational Sustainability|
|External||Economy, Environment, Society||Environmental & Social Issues|
|Bank||Economic Sustainability Operational Sustainability|
|Economy, Environment, Society||Environmental & Social Issues|
The materiality order of sustainability issues of the Bank in accordance with stakeholders’ opinions
The sustainability factors in high level are sustainable growth and profit, financial risk management and good governance respectively.
The sustainability factors in medium level are innovation, digitization of operation, customer relation management, business ethics/customer trust, compliance, reputation/branding, transparency and fairness, financing ESG, responsible services, climate risk management and eco-friendly operation respectively.
The sustainability factors in low level are HR management development, not financing non-ESG, operational risk management, and stakeholder engagement respectively