รายงานความยั่งยืน

Invisible Banking


       Emerging technologies have changed how customers live and do businesses, as well as their needs and expectations. In order to keep up with them and continue providing products and services that fulfill their needs, Krungthai Bank has developed digital banking products and services, so that the customers have a pleasant digital banking experience in which they can perform transactions conveniently, effectively and securely. Here are some of our digital banking services.

Pao Tang

Krungthai Bank has developed “Pao Tang”, an open platform mobile application that supports the government's subsidy scheme disbursement, as well as building Thailand’s digital infrastructure. The application promotes sustainability as all processes are transparent and corruption-free because all eligible people have direct access to the financial aid without going through a middleman. The application also allows paperless implementation of the government’s schemes such as “Rao Mai Ting Gun” (No One Will Be Left Behind), “Khon La Krueng” (Half Half), “Chim Shop Chai” (Eat, Shop, Spend) and “Rao Tiew Duay Kan” (We Travel Together), “One Baht Bond” and “Krungthai Health Platform”. For more information on each scheme, please visit Ecosystem Orchestration.

Furthermore, Krungthai Bank also has developed several services on Pao Tang

Krungthai Bank has developed “Krungthai Gold Wallet” on Pao Tang mobile application to allow general investors to invest in gold 99.99%. They can trade gold in real-time during the opening hours of foreign markets at the global market prices in US Dollars. The platform offers an end-to-end online gold trading service, starting from opening an account, depositing money into the account, exchanging the money, buying and selling gold, all this without having to physically visit a bank branch or a retail gold shop, making it suitable for investment in new normal lifestyle and relieving the investors’ burden of keeping the gold bars safe. The platform incurs no commission fee. The platform is provided in partnership with MTS Gold Mae Thongsuk, one of the country’s leading gold bullion traders.

Investors can make profit from trading gold at global market prices in US Dollars using their US Dollar bank accounts without having to exchange the money to Thai Baht every time. Krungthai Bank also offers Thailand’s first fully electronic foreign currency deposit account (eFCD) which can be opened online any time of the day, 7 days a week. The development of a US Dollar-denominated gold trading platform and the launch of Thailand’s first eFCD would make the online investment service end-to-end and facilitate the investment in foreign assets and the management of foreign currency funds. It will also help to reduce currency fluctuation risk and diversify investment options in foreign assets, which aligns with Bank of Thailand’s long-term goal of developing a new FX ecosystem. The Krungthai Gold Wallet will be available from 25 October 2021 onwards.

Krungthai Bank and PTT Exploration and Production Public Company Limited (PTTEP) join hands to offer “PTTEP Digital Bond” via Pao Tang mobile application which is Asia’s first bond issuance via digital wallet. This is part of the effort to use technology to develop and enhance the efficiency of the Thai capital market as well as enhancing Pao Tang’s capabilities and extending the range of provided services so that it covers main activities in all areas of life for all customers and citizens, including financial, health and lifestyle services as well as savings and investment products. Krungthai Bank also acts as an intermediary for secondary market trading, allowing investors to buy and sell bonds in a platform that is convenient, fast and available 24 hours a day. The platform is commission-free and transactions are immediate – buyers receive the bonds and sellers receive the money instantly.

Krungthai NEXT

“Krungthai NEXT” mobile application was developed to support Krungthai Bank’s aspiration to transform into a full-scale digital bank. The application is the first cloud native banking app in Thailand and boasts the 3S characteristics: scalability, stability and security. The scalability of cloud allows the application to concurrently process a huge amount of transactions of over 10 million Krungthai NEXT users. The application has state-of-the-art technology for stability and security. It also has features that reduce social inequality, including:

  • NEXT Saving account which can be opened free of charge and has no minimum deposit for account opening
  • purchasing personal accident and travel insurance 
  • e–Donation feature where users can scan a QR Code to make a donation and get an instant electronic receipt that can be used to claim tax deduction.
  • national lottery booking service 
  • accessibility features including iOS’ Voice Over and Android’s Talk Back, allowing users with visual impairment to perform financial transactions including paying utility bills and booking lottery tickets 
  • paperless digital lending services to reach out to customers in far rural areas so that they do not have to submit physical documents 
  • transactions that can be done in the application include buying mutual funds, stocks, insurance and requesting credit bureau report
  • identity verification by face authentication to provide extra security and personal data protection

For more information, please visit Krungthai NEXT

Krungthai Connext 

Krungthai Connext is a LINE notification service that notifies users of incoming and outgoing transactions, as well as providing other services. With chatbot technology, the users can perform tasks such as balance inquiry for bank accounts or Krungthai Travel Card, booking branch visits, searching for nearby ATMs and branches. Currently, Krungthai CONNext has over 7 million users. For more information, please visit Krungthai Connext