Terms of Use

       Krung Thai Bank PCL (hereinafter referred to as “the Bank”, “we”, “our”, “us”) would like to thank you for placing your trust in us and visiting our website (https://krungthai.com). We value your security and we are determined to develop our security system using advanced technologies to constantly monitor and check to ensure that our website is always secure and ready for your visit.

Privacy Policy
       The Bank owns and administers the website (https://krungthai.com). Any user visiting the website must accept the terms and conditions of use. It is the user’s responsibility to read terms of use carefully before entering and browsing the website. By entering and browsing the website, you are deemed to have accepted these terms and conditions which legally bind the Bank and you. If you do not accept these terms of use, please do not use the website. The following is the privacy policy that we employ to protect the privacy of our customers’ and visitors’ data.

Third-party Cookies
       This website uses third-party cookies, for example, those of advertising networks and functions including video clips, maps, and social media. Most of them are analytical/performance cookies or targeting cookies. Their functions and settings are the same as those of the respective cookies in No. 2; you cannot use separate settings for third-party cookies. It is advisable that you read the cookie policy and privacy policy of such third parties in order to understand how they may use your data.

Cookie Settings and Blocking Cookies
       You may opt to disable cookies by choosing your web browser or privacy settings to stop cookies from gathering your data in the future. However, if you choose to disable all cookies (including strictly necessary cookies) in your web browser or privacy settings, you may not be able to effectively use some or all functions of the Bank’s website. You can learn more at www.allaboutcookies.org.

Data We Collect and Store
       The Bank will collect your data only as necessary for providing effective service. The data will be stored in compliance with the Bank’s regulation regarding the storage of confidential data as well as applicable laws, rules and regulations, so that you receive services that suit your needs, good financial opportunities from the Bank, and so that the Bank earns your trust and confidence while providing innovative financial products and pleasant services.

       Moreover, the Bank has no policy to ask for your financial information, personal data, user ID, password, PIN Code over the phone, SMS, e-mails or by any means. We will not send you any link to perform identity verification. If you encounter any of such behavior, please contact Krungthai Call Center at 02 111 1111 or the branch where you mainly use our service.

Disclosure of Data to Third Party
       The Bank is aware of and places high importance on customer data disclosure. The details are as follows:
The Bank will not disclose or distribute your personal data to any third party or external organization for profit. Your personal data will be kept confidential.
    The Bank may disclose your data when requested in one of the following cases:
  • when the Bank must comply with an order issued by a court, government agency or government office which requests that the data be used in court hearing or for any purpose specified by law;
  • when you request and authorize the Bank to disclose your data so that you can successfully conduct financial transactions as per your objective.

General Security
  • Transport Layer Security (TLS): The Bank uses Transport Layer Security (TLS), an internet protocol used to encrypt the data to ensure communications security. It uses a highly secure encryption algorithm to encrypt data transmitted over the internet, rendering the data useless for interceptors. The Bank employs digital certificate service provided by a certificate authority whose security system meets international standards.
  • Data Encryption: Critical personal data such as passwords will be encrypted with complex algorithms before being stored in the system.
  • Firewall: The Bank uses multiple firewalls to prevent unauthorized access to the system or data.
  • Intrusion Detection: The Bank uses intrusion detection softwares to detect an anomaly, such as when there is an intrusion attempt or unauthorized access to the Bank’s system, and alert us as soon as it occurs.
  • Anti-virus: All of the Bank’s computers are installed with a highly effective anti-virus software which is regularly updated.

       This website is provided to compile and publish information of the Bank and companies within its financial conglomerate, as well as to facilitate your use of the Bank’s products and services. However, the Bank does not guarantee that the information on the website is accurate and up to date. The Bank reserves the right to make changes to terms and conditions in this website without prior notice.

The Bank’s Logo and Copyright
       Krungthai Bank and companies within the Bank’s financial conglomerate are the copyright owner of the logo, registered trademark and any component on the Bank’s website, such as articles, images, text, symbols, animated and motion pictures, videos, graphics, infographics, motion graphics, advertising media, and designs. These components are protected by law and shall not be duplicated, copied, reproduced, modified, published or used commercially or publicly, unless a written consent has been obtained from the Bank or a company within its financial conglomerate.

Information on the Bank’s Website
       The Bank operates and manages this website in Thailand and the website is governed and protected by Thai law. However, it does not guarantee that the website is appropriate for use in other countries and it is your responsibility to comply with the country’s law. The Bank reserves the right to present, adjust and make changes to the information on the website. The information displayed on the website is provided not for the purpose of giving professional or expert suggestions or recommendations. Application for certain products and services may be restricted and the products and services may be offered only in certain locations or to certain groups of customers.

Linking to Third-party Website
       The Bank’s website may link to external websites owned and operated by third parties who are not related to the Bank. The Bank also has no control over the accuracy of the content of the websites linked to the Bank’s website and you must be solely responsible for the risk that may arise from browsing those external websites. The Bank will not be responsible for any damage that may occur due to the external websites’ products or services, published content, damage or defect of products, or the violation of contractual obligations. Therefore, it is your duty to carefully read the terms of use of the third-party websites before browsing them.
       If you find any illegal information on the Bank’s website, please notify us at the following contacts, so that the Bank can suspend or remove such information from the Bank’s system.

       Krung Thai Bank PCL, Head Office
       35 Sukhumvit Road, Klong Toey Nua Subdistrict, Wattana District, Bangkok, 10110, Thailand
       Tel: (+66)2 111 1111
       Email: Call.CallCenter@krungthai.com

Limitation of Liability
       In no event shall the Bank be liable for any kind of damage, expense or loss that may arise both directly and indirectly from the Bank’s website, including information inaccuracy, transmission delay, web publishing timeframe, disruption or connection interruption, display error, system instability or computer virus, while browsing the Bank’s website. Similarly, linking to other internet networks from the Bank’s website is done at your own risk. The Bank does not check and approve any of their content, publishing format, computer virus attack, data theft, comments and links.

Governing Law
       The terms and conditions of this website shall be governed and interpreted in accordance with the law of the Kingdom of Thailand.