What currencies can be transferred, and to which countries can they be transferred?
Customers can transfer in 4 currencies: USD, GBP, HKD, SGD. Customers can transfer money to a destination country. Countries in that country currency are
- United States: US dollar (USD)
- United Kingdom: Pound sterling (GBP)
- Hong Kong: Hong Kong dollar (HKD)
- Singapore: Singapore dollar (SGD)
How long will it take for the recipient to receive the money?
The destination bank will be paid immediately, or at the latest, no more than 2 working days (full amount received). Show the date on the receipt.
What evidence do customers need to carry out the transaction?
Proof of identity which is not beyond its expiry as follows
- Thai people = ID card / passport
- Foreigner = Passport
Customers can use the international money transfer service. With what purpose can it be?
Customers can perform transactions according to the following objectives.
- Shipping cost
- Travel expenses - tourists
- Travel expenses - students
- Expenses for traveling abroad - others
- Health service costs
- Expenses by credit card or debit card
- Other fees and commissions
- Labor remittance income
- Private grants
- Import and export costs
If a transaction is rejected or want to cancel a transaction, what should the customer do? And how many days will it take to receive the money?
Rejection is divided into 3 cases:
Case 1: Krungthai Bank rejects transaction if a customer has some risks. The bank can refuse the transaction immediately.
Case 2: The customer has completed the transaction at Krungthai Bank, but the order delivery system checked and found that the customer’s information is incorrect. The system will immediately reject money into the account.
Case 3: The customer completes a transaction at Krungthai Bank and the money has been transferred to Bene bank, but the destination bank checks that the information is wrong, Bene bank will reject the transaction (without returning the fee and using the exchange rate as of the date of transfer of the refund) period, subject to review and sending in the system