In Staff Regulation on Appointment and Employment of the Bank’s Employees, no criteria or conditions of employment discrimination or discrimination are specified, but equal opportunity of employment and qualifications are provided in accordance with qualifications of public enterprise employees. Disciplinary action shall take place in case of discriminatory behavior or harassment. The Bank also has transparent recruitment by job advertisements and considers qualifications, knowledge, competencies, determination and positive attitude. In this regard, the committee is appointed to recruit and select the candidates to work with the Bank.In addition, the Bank also respects and promotes gender diversity in a workplace and employment.

In 2023,The Bank attempts to keep the ratio of women in top management positions equal or higher than that of 2022 to ensure gender equality in the workplace. The Bank also arranged leadership development programs to allow its female employees to have equal opportunities to be promoted to management positions; 55% of the program participants were female while 45% were male.

In 2022, 39.29% of top management positions , 59% of management positions in revenue-generating functions and 60% of STEM-related positions are held by women.

Continuous development of employees' potential encourages employees to advance their careers, including taking care of a safe working environment, providing employees the rights and welfare facilities to have a good quality of life and be able to perform work without affecting the body and mind. The Bank respects the rights and freedoms of employees to form a collective bargain and provides employees systematic channels for receiving complaints and recommendations. The complaints are managed appropriately and remedies will be equally provided in the event of human rights violations in accordance with applicable laws and regulations.

Krungthai Bank has respected human rights principles for all including the rights of employees, the rights of risk assessed customers and human rights in the supply chain. The Bank has supported and promoted freedom of association, the right to collective bargaining, equal remuneration and equality in employment for employees. In addition, the Bank also has fully opposed human trafficking and has never engaged in forced and child labors in its value chain.

The Bank places great emphasis on upholding good corporate governance and promoting a culture of zero tolerance towards human rights violations. To this end, the Bank conducts human rights audits and performance assessments across its business operations, including the group of employees, customers, and business partners, in alignment with its ethical guidelines. The Bank is committed to respecting the fundamental rights of all individuals, irrespective of differences in race, color, gender, age, language, religion, physical status, or health, and strives to treat everyone equally, without any discrimination, confinement, or limitation of rights. The Bank has established measures to protect whistleblowers who make complaints. Furthermore, the Bank has adopted the United Nations Guiding Principles on Business and Human Rights (UNGP) and the Ruggie Framework, which provide guidelines for human rights management within the organization as well as across the entire supply chain, including employees, customers, and business partners.

At Krungthai Bank, we are committed to upholding the rights and freedoms of our employees and providing them with opportunities to express their opinions and ideas. To this end, we have established a union to represent our employees in negotiating and consulting agreements and to work collaboratively towards solving any issues that may arise to enhance work efficiency, benefiting both our employees and the Bank. We strive to maintain a harmonious and productive work environment, built on strong relationships between our employees and the Bank.

In 2022, we have reviewed and updated our Human Rights Policy, ensuring that it serves as a comprehensive guideline for Human Rights Management. Additionally, we have established effective grievance and remediation mechanisms to address any issues that may arise, reflecting our commitment to our employees' well-being.

Educate and train employees on discrimination

The Bank organizes various training courses with related contents to educate and train employees on discrimination, with the aim of promoting a culture of inclusivity and respect for diversity in the workplace.

At Krungthai Bank, we understand that the quality of our employees' lives is crucial to their well-being and productivity. For this reason, we strive to create a work environment that is free from stress and worry. We provide multiple channels for our employees to express their opinions and raise concerns, including

- E-mail : Whistle@krungthai.com / HR.care@krungthai.com

- Hotline : hr_hotline@krungthai.com / Tel. 0-2208-8887

Our Discipline and Employee Relations Department is committed to providing a responsive and supportive avenue for employees to share their suggestions, complaints, consultations, and advice. We collaborate with other relevant departments to cultivate positive relationships between the Bank and its employees, ensuring a productive and harmonious work environment for everyone.

The Bank provides a complaints process for individuals and communities negatively impacted by its activities as well as activities it supports financially.

At Krungthai Bank, we believe in providing our employees with the freedom and opportunities to express their opinions and ideas. We have established representative bodies, comprising both employers and employees, to discuss issues under the framework of applicable laws, ensuring fairness and correctness in our practices. We do not tolerate discrimination on any basis, such as race, ethnicity, gender, sexual orientation, class, religion, or physical condition. As a result of our commitment to promoting equality, no employee raised a grievance regarding discrimination in 2022.

If a decimation case has been found, the Bank will enforce disciplinary action.