What to Do If Your SIM Card Owner's Name Does Not Match Your Mobile Banking Account Name
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Krungthai Bank is enhancing the security of Krungthai NEXT and Paotang applications by ensuring that the name registered for the SIM card matches the name associated with the mobile banking account. This measure is being implemented in preparation for upcoming regulations from the Ministry of Digital Economy and Society (DE).
Please verify that the name on your mobile banking account matches the name registered with your mobile phone number. The verification process will initially focus on the following two groups:
- Foreign customers who opened accounts and mobile banking services from January 2022 onward, where the passport details of the mobile banking SIM card owner do not match the bank account holder's name.
- Thai and foreign customers who opened accounts and mobile banking services from January 2022 onward and have no registered SIM card ownership data as reported by the NBTC (National Broadcasting and Telecommunications Commission).
How to Verify Your SIM Card Ownership
Dial *179* 13-digit National ID number#, then press the call button.
If you find that the name of the mobile phone number owner does not match the name on your bank account, you can proceed as follows:
- Option 1: Contact your mobile network provider and request to update the registered name of the mobile phone number owner. This update should align the name of the SIM card owner with the name associated with your bank account.
- Option 2: Visit any Krungthai Bank branch to update the mobile phone number linked to your mobile banking account, ensuring that the name on the account matches the name of the mobile phone number owner.
- Option 3: In the case of an exemption, visit any Krungthai Bank branch to submit a request. Eligible exempted groups include family members, individuals lacking legal capacity, persons with limited legal capacity, individuals with disabilities, and legal entities. You will be required to provide identification documents and proof of relationship.
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Exempted Groups |
Definition |
Required Documents to Prove Relationship |
Channel |
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Family Members
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- Father, Mother, Son, Daughter |
1. Documents proving the relationship – These include documents issued by Thai authorities or relevant government agencies in the respective country, such as: Household Registration, Birth Certificate, Marriage Certificate, etc. 2. Documents proving SIM card ownership – Such as tax invoices or telephone bills (For prepaid SIM cards, the service provider shop must issue a tax invoice). |
Krungthai Bank |
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Legal Entities |
Private companies, Government agencies, or other legal entities as defined by law (in cases where the mobile phone number is registered under the legal entity’s name and used by an employee of the organization) |
A certificate letter from the company clearly stating: “The employee’s name, the mobile phone number, and authorization to link the mobile phone number with Mobile Banking.” |
Krungthai Bank |
|
Individuals Requiring |
- Individuals with no legal capacity |
Court order or authorization letter for a guardian or caretaker |
Krungthai Bank |
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Individuals with disabilities |
Disability card or official documents issued by government agencies or documents certified by the authorities |
Krungthai Bank |
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Note: In certain cases where the account holder is unable to request an exemption by themselves, such as:
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Note: To keep your mobile banking account active, kindly ensure that all required actions are completed by April 30, 2025. Failure to do so may result in restricted access to your account.
