FAQ
Krungthai Travel UnionPay Debit Card
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What is Krungthai Travel UnionPay Debit Card?
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Krungthai Travel UnionPay Debit Card can be used to.-
- Exchange foreign currencies with most competitive rates.
- Supported currency CNY.
- Withdraw cash from worldwide ATMs under currencies provided.
- Payment at worldwide UnionPay’s merchant under currencies provide.
- Payment via online merchant under currencies provide.
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Who is Krungthai Travel UnionPay Debit Card suitable for?
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Anyone who wants to travel or study abroad.
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What are the services of Krungthai Travel UnionPay Debit Card?
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- Withdraw cash at ATMs form currencies provided.
- Purchase products and services at any shop supported by UnionPay and under currencies provided.
- Purchase online websites and under currencies provided.
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What are the benefits of Krungthai Travel UnionPay Debit Card?
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- Able to exchange foreign currencies with most competitive rates.
- Able to withdraw and spending at worldwide UnionPay’s acceptance under currencies provided.
- Reduce risk from carrying cash on the trip.
- Able to control expense as the transaction cannot be completed if case on insufficient. However, customers can exchange / Top Up 24/7.
- Able to On/Off card by yourself via Krungthai NEXT application 24/7.
- Support QR Code Payment at worldwide UnionPay’s acceptance under currencies provided via Krungthai NEXT
- Spend comfortably There is no charge for 2.5% exchange rate risk.(When spending in CNY currency)
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How can we apply Krungthai Travel UnionPay Debit Card?
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For new customers (not having Krungthai Savings or Current account)
- Open a savings or current account.
- Apply for Krungthai Travel UnionPay Debit Card.
- Register Krungthai NEXT application and activate it.
For existing customers (having Krungthai Savings or Current already)
- Apply for Krungthai Travel UnionPay Debit Card.
- Register Krungthai NEXT application and activate it.
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What are applicants' qualification and required documents to apply for Krungthai Travel UnionPay Debit Card?
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- Thai citizen
- At least 15 years of age
- National ID card
- Savings or current account
- Register Krungthai NEXT application
- Each person can apply only 1 card.
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Will I receive interest on money I exchanged and stored in the card?
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No
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How to check exchange rate?
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The exchange rate can be checked through the Krungthai Bank’s website and application Krungthai NEXT.
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How to use Krungthai Travel UnionPay Debit in Thailand?
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Yes, Transaction will deducted from account link to the card.
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Can I withdraw money from foreign ATMs?
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Yes, only currencies provided.
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How can I withdraw money from foreign ATMs?
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Choose withdrawal cash from current/checking account under currencies provided.
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How to withdraw money with ATM PIN at foreign ATMs?
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Acceptable 6-digit PIN to withdraw at foreign ATMs (To complete transaction with 4-digit PIN by press first 4-digit)
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What kind of PIN to be input at merchant?
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Input the PIN same as withdraw money at ATMs
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Where can I use the card to purchase?
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Any shop supported by UnionPay under currencies provided
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Can I use the card to purchase online?
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Yes, only currencies provided.
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How to check outstanding balance on the card?
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via Krungthai NEXT application
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How to exchange foreign currencies back to Thai Baht?
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via Krungthai NEXT application.
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How to check transaction history?
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via Krungthai NEXT application.
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How to do when the card is expired?
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- Request Card Replacement at Krungthai Branches.
- Able to Exchange foreign currencies to Thai Baht 24/7 via Krungthai NEXT.
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How to terminate the card?
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- Exchange the remaining foreign currency to Thai Baht via Krungthai NEXT.
- Contact a branch to terminate the card.
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For any problems or enquiries
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Please contact Krungthai Contact Center 02-111-1117 or International Toll Free +800-1111-1117
How to use International Toll-Free Example: Calling from USA: press 011 800 1111 1117 Click here to see how to access and country list
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