It expands customer base from the bank’s main customers(G: Government) to the businesses along the supply chain of customers’ partners, namely distributors, community enterprises, retail shops, restaurants, hotels, car rental businesses and others in the chain. All of them are connected using technology creating the bank's ecosystem. It enables the bank to provide financial services that truly meet all their needs. In this regard, a digital platform for Thais is established, and Krungthai will be reach all prospective customers throughout supply chains. The bank will be able to offer proper loan to prospective customers.

Krungthai bank has created a data linkage system connected with Department of Internal Trade and other government offices to receive sufficient KYC data required for opening a new account. For a new customer, identity confirmation with the data from the bureau of registration administration can be done via facial recognition.

Free service for transaction notification sent to customers via LINE mobile application, which is secure and convenient.

campaign: Tourism promotion campaign, Krungthai as a listed SOE bank participated in this campaign and provided website and the application for support economic stimulus. The bank has developed a “Pao Tang” mobile application which the government uses as a channel to transfer money to people who participated. For merchants, most entrepreneurs of small and medium enterprises, including community level, the bank has developed the “Thung Ngern” (Money bag) application to receive payment for goods and services.

with 5 solutions; Self check in, AI Chatbot Platform, Telemedicine / Remote Hospital, Self payment and HIE Blockchain. This project has been carried out with both state and private hospitals participating in the Civil Servant Medical Benefit Scheme. The bank provides one-stop financial management service for hospitals (such as financial management service via Krungthai Corporate Online, payment service via EDC machines, self-payment by debit card, credit card and QR code via Self-Payment Machine, e-Donation system and payroll system).

The bank cooperates with the Revenue Department, the Excise Department applying Blockchain technology to administrate value-added tax (VAT) refund via mobile application. Blockchain technology increases the efficiency of government operations by reducing the document verification process, which used to verify 10 million sheets of paper a year, and reducing the congestion at VAT refund counters. Moreover, it can lower cash management costs and can be used for sorting arrival and departure information immediately instead of for 2 months waiting .

The bank has cooperated with the Public Debt Management Office to promote investment through e-Bond. It helps government bond issuance and sales, including Securities Depository to be more effective. People at all levels can access this electronic primary market. It promotes flexibility in the primary market and helps expands into the secondary market, increases transparency and accountability and reduces operational processing time. Blockchain technology helps people to access bond investment. The Public Debt Management Office can also increase efficiency in management by reducing the time-consuming bond issuance process from 15 days to less than 2 days. This platform promotes financial inclusion giving an opportunity to small investors who are new to the primary bond market as the bond price at par value is just 1 baht. In particular, it allows young Thai nationals to participate in the financial market through a modern platform which they are familiar with.

Krungthai bank has created platform for collecting data of individuals entering to the certain area such as shop, department store, hospital etc. The Centre for Covid-19 Situation Administration will be able to use collected data to analyze and identify people who have a chance to become infected of COVID 19.