The Bank's Board of Directors is committed to conducting business in accordance with legal requirements and sound corporate governance principles. These principles prioritize transparency, integrity, fairness, and accountability to all stakeholders. The Board is dedicated to maintaining high ethical standards and promoting good governance practices to ensure the Bank operates efficiently, excels in its performance, and establishes a strong foundation for sustainable and stable growth.

The Board has approved the creation of a formal corporate governance policy, which is to be regularly reviewed and updated to maintain its relevance and alignment with modern standards. This policy serves as a guide for the Bank's directors, executives, and employees at all levels, including both domestic and international branches, as long as it does not conflict with the laws of the respective countries. It is expected that the policy will be upheld and followed across the entire organization.

To oversee corporate governance, social responsibility, and environmental sustainability in alignment with the Bank's established objectives, the Board has delegated these responsibilities to the Corporate Governance and Sustainability Committee. In addition, the President and CEO is tasked with continuing the Bank's commitment to sustainable business practices, emphasizing the importance of integrating Environmental, Social, and Governance (ESG) principles across the organization.

The Bank has put in place a process for managing complaints and whistleblowing under its Whistleblowing Policy. This policy provides stakeholders with multiple avenues to report any misconduct. Anyone who witnesses wrongdoing—whether by directors, executives, employees, or staff of the Bank or its subsidiaries—such as fraud, legal violations, breaches of Bank regulations, or non-compliance with external regulatory requirements—can report these incidents through the designated channels. Whistleblowers may also report directly to the Chairman of the Board via email at whistletruth@krungthai.com. The confidentiality of whistleblowers will be strictly maintained, and they will be protected throughout the investigation process and beyond.

Additionally, the Bank ensures that its policies are reviewed at least once a year. If there are significant changes—such as modifications to internal processes or new regulatory requirements—the policy will be reviewed promptly, or within 30 days of the change being recognized.